CyberGhost VPN Review

Summary Review

A Romanian-based VPN provider, CyberGhost has been around for 8 years and was acquired a few years back by Robert Knapp and Crossrider Limited. Operating out of Bucharest, Romania, they have an employee count of 55 and over 15-million users worldwide. CyberGhost VPN packs all the features you’d come to expect such as a Kill Switch feature, OpenVPN, AES 256-bit encryption, and strict no-logging policy. All these along with its Romanian jurisdiction ensure that your information is safe and secure. CyberGhost VPN also supports Netflix, TOR, and torrenting services and as of 2018, has increased simultaneous connections for up to seven devices.

Privacy / Anonymity

It is unfortunate that many VPN providers advertise “zero logging” feature but when you bother to read the fine print, it couldn’t be further from the truth. Thankfully, CyberGhost VPN really delivers on its strict “zero no-logs” policy and also offers a few extras such as a killswitch and ad and tracking blockers. They even publish a yearly transparency report right on their website! Another important thing to consider is the European Data Retention Directive that allows EU members to store citizen’s telecommunications data for a minimum of 6 months to 1 year. This directive does not apply to Romania so you won’t have to worry about any third-parties intruding on your privacy.

Streaming and Torrenting

Many VPN providers don’t actively encourage torrenting but CyberGhost VPN is not one of them. Not only do they support torrent/P2P transfers on their servers but it’s actually one of their primary selling points and they have done all things necessary to make the experience seamless and easy.

CyberGhost is also one of the few VPN services that can get around the Netflix VPN ban so it’s definitely good news for users of this popular streaming service. Netflix is known to aggressively block customers who try to access geo-locked content using a VPN service so what CyberGhost VPN does is to allocate a unique streaming server that keeps changing its IP address, and it works! To make things even easier, you can simply type up “Netflix” into the streaming servers search bar and CyberGhost VPN will display the top 4 servers optimized for Netflix. How awesome is that!?

Speed and Reliability

It’s general knowledge that the internet speed drops when using a VPN. This is mainly due to the encryption process of your internet data which makes everything safe and secure. However, if you’re using an excellent VPN service, you should experience little to no drop in speed. After all, who has the patience to browse the web or stream a movie if the connection constantly buffers? We subjected CyberGhost VPN to speed intensive activities such as streaming and gaming to determine if it lives up to its claim of “highest possible speed” and it did. Although connection and server speeds vary, it’s still incredibly fast for your everyday needs and allows customizing your browsing and P2P activities without compromising your privacy.

Platforms and Devices

CyberGhost VPN service provider is compatible with a lot of devices including Mac, Windows, Android, and iOS. If you look into their website, you will see setup guides for various platforms including Amazon Fire OS, Android TV, Linux, Game Consoles, Kodi Media Centers, and even for routers and other devices. In addition, this VPN also supports all major protocols including OpenVPN, IPSec, and L2Tp. To make your experience a breeze, CyberGhost VPN has a dedicated troubleshooter section for issues that you might encounter ranging from connection and speed, account, subscription, and streaming problems.



Server Locations

CyberGhost VPN boast a whopping 6,210 servers in 90 countries located all around the globe, particularly in the US, UK, European Union, and Asia. Given this impressive list of server locations, you should have no trouble getting access to any geographically-locked websites no matter where you are. All of their plans also include unlimited traffic and bandwidth. A dedicated IP is available for a minimal extra fee.



Customer Service

The problem with many VPN service providers that we have reviewed in the past seems to be in the customer service department. Their support pages are either too difficult to navigate, glitchy, insufficient, or downright unusable. CyberGhost excels in this area. They used to be lacking but have made significant improvements recently. For starters, they now have a 24/7 live chat support that you can easily find in the lower right-hand corner of the website. It’s fast, we didn’t have to wait long, and the support agent was direct and helpful. There was no copy-pasted script for commonly asked questions so it was definitely a refreshing customer service experience. If your concern is not that pressing, you can also find a wealth of information on their knowledge base, troubleshooter, and FAQ sections. You can also submit a request by simply filling up a form and you’ll be contacted back via email. All in all, we really like how they covered everything from the ground up and if you don’t find what you’re looking for in the articles, you can easily talk to a professional for further support.

Pricing

CyberGhost VPN offers a month-to-month plan at $12.99 per month but if you really wanna get the best bang for your buck, it would be wise to commit to one of their long-term options. Sign up to a one year plan and this monthly rate goes down to only $5.99 per month. Pay upfront for 2 years and you end up paying only $3.69 per month. If you choose the monthly option, you get a 14-day “no questions asked” money-back guarantee and 45 days if you choose a plan longer than a year. This is considerably longer than what other VPN providers offer and it just goes to show how much they believe in their product.